- Before accepting shipment of any product, Customers are requested to kindly ensure that the product is not damaged and in case he/she notices the product is damaged, advised to kindly refuse to accept delivery and inform us at the earliest.
- Upon receiving Customer’s complaint, we shall verify the authenticity including request to submit documentary proofs such as photographs etc. taken at his/her end, and the nature of the complaint and subject to genuineness of the complaint, we shall inform the relevant team of such complaint and request for a repair/replacement.
- Customers are requested to note that the Company/its authorized dealer will not be responsible or liable for any physical damage occurred in the hands of the customer
- Replacement of entire bike or part(s) of the bike can be done only when the component(s) or parts(s) are not repairable and only if the Company is convinced that it is not repairable. it is subject to Company’s discretion.
- The process for the replacement will start immediately as and when the Company receives the bike back and the company recognizes that the Customer is valuable and the replacement, if any, will be made at earliest possible time.